Shipping policy

Shipping policy

Welcome to the ByAmara shipping policy. We do everything we can to deliver your new clothes as quickly and efficiently as possible, without compromising on quality or price.

1. Storage and delivery times

Our products are stored in several warehouses across Europe.

  • Standard delivery time: we aim to deliver your order within 4–9 business days.
  • Exceptions: an item sometimes has to come from another European warehouse, so this delivery time is a target, not a guarantee. During busy periods delivery can take a little longer. We will always let you know if there is a delay.
  • The benefit for you: this way of storing and shipping saves unnecessary costs, which you see directly in our sharp prices and the quality of our items.

2. Ordering and processing

As soon as you place your order, our team (or one of our European partners) carefully packs your parcel. Once it leaves the warehouse, we hand it over to our carriers.

3. Shipping costs

  • Netherlands and European Union: standard shipping costs €6.95.
  • Free shipping: on orders of €50 or more we cover the shipping costs in the Netherlands and the rest of the EU.
  • Outside the European Union: for orders outside the EU (for example the United Kingdom, Switzerland or the United States) shipping costs €19.95. Any import duties and local taxes are paid by the recipient.

You always see the exact shipping costs at checkout, before you pay.

4. Track & trace

As soon as your parcel has been scanned by the carrier, you automatically receive an email with a tracking code so you can follow your delivery live.

5. Incorrect delivery address

Please check your address carefully before checking out; providing the correct delivery address is the customer's responsibility.

  • Made a mistake? Contact us immediately at info@byamara.nl. As long as the order has not been processed by the warehouse, we can often still change it.
  • If the parcel has already been shipped to a wrong address and is returned to us, the costs of reshipping are for your account.

6. Not at home

If you are not at home, the parcel is often left with a neighbour or taken to the nearest pick-up point. The carrier will let you know by email or in its app.

  • Please collect your parcel in time. If it is returned to us because it was not collected, we unfortunately have to charge shipping costs again to resend it.

Questions about delivery? Email us at info@byamara.nl. We reply within 24 hours (on business days).